FAQ
Have questions about what this rebrand means for you & your clients? Check out our answers below! If you need additional help regarding the company name change, please reach out to your Partner Manager.
CATEGORY
Question
Answer
Rebrand
What does a rebrand mean?
Rebrand
Do our clients need a FinQuery account?
If you are a LeaseQuery Managed Service Partner, this applies to you as well.
Partner Portal
Is the Partner Portal changing?
As a LeaseQuery user, do they log in to LeaseQuery or FinQuery?
If you are a LeaseQuery Managed Service Partner, this applies to you as well.
LeaseQuery
What does this mean for my clients as a LeaseQuery user?
- They’ll need to whitelist @finquery.com email addresses to continue receiving critical date alerts and support ticket updates. (Their IT department can help with this.)
- You also need to whitelist @finquery.com so you continue to receive critical updates from your CPM/PSM, the Partner Portal, the product, and more.
- Their lease accounting compliance is not affected. The tool isn’t changing.
- We’re now offering you even more tools to help your clients have better insights into their contracts. Check out FinQuery Software Management and FinQuery Contract Management.
- If you are a LeaseQuery Managed Service Partner, this applies to you as well.
StackShine
As a StackShine user, do they log in to StackShine or FinQuery?
Stackshine
What does this mean for my clients as a StackShine user?
- The product is now FinQuery Software Management.
- They’ll need to whitelist @finquery.com email addresses to continue receiving critical updates. (Their IT department can help with this.)
- You also need to whitelist @finquery.com so you continue to receive critical updates from your CPM/PSM, the Partner Portal, the product, and more.
- Their software and spend management remain the same. More exciting updates to improve the experience are coming!
- We’re now offering your clients even more tools to help them have better insights into their contracts. Check out LeaseQuery Lease Accounting and FinQuery Contract Management.
Contract/Payment
Does this have any impact on our contract with LeaseQuery?
Contract/Payment
Is the Federal Employer Identification Number (FEIN) changing as part of the rebrand?
No, our FEIN remains the same, unaffected by the name change.
Contract/Payment
Who should I make payments to following the company name change from LeaseQuery, LLC to FinQuery, LLC?
Contract/Payment
Will the bank still accept payments addressed to LeaseQuery, LLC to your account?
Contract/Payment
How does the name change affect the Form W-9?
Contract/Payment
When will invoices reflect the new name?
Contract/Payment
Did the Company’s bank account information or payment instructions change with the name change?
For any further questions or assistance, please don’t hesitate to contact our billing department at billing@finquery.com.